This is the first MERC monthly newsletter to all schools and colleges throughout the GCC who are using or might like to use our services.
The intention of this letter is to inform you of any special deals, new incentives, professional development courses, PGCE initiatives and recent educational publications which might be of interest to you.
Merc Website
I would like to start by announcing the launch of the MERC website. The purpose of the Website is to keep you informed of all MERC activities and to help you. Tune in now and read all about us.
New Location
The fact that Magrudy’s has the only Educational Resource Centre in the Middle East is a real asset to teachers throughout the Gulf but is there any chance, we have been asked, of MERC having a more easily accessible location?
We are pleased to announce that early in 2008 we will be moving to a new more central and accessible location beside our bookshops in Jumeirah. More news in January’s newsletter.
School of the Month
In this website you will find a School of the Month feature. If you are a MERC Customer and buy your books or educational equipment through Magrudy’s Educational Resource Centre let us know if you would like to be included in our school of the month feature.
This will be organised on a first-come- first-served basis and will be subject to our rules and regulations. Our first featured school is Al Salam Private School
Uniforms
We are pleased to announce that Repton School has joined the list of select schools that have asked MERC to supply them with quality uniforms.
Our uniform department headed up by Sherry Ann has recently moved under the arm
of MERC and our aim is to provide not only quality materials but an even more
efficient and helpful service.
To this end we will be visiting all the schools to which we provide uniforms and encouraging them to give us their feedback on how we can improve our service. We will also be giving them our plans on how we intend to ease the pressure at “Back to School” times. This includes the opening of a second uniform shop in our bookshop in IbnBatuta Mall.
One-Stop-Shop
Magrudy’s are pleased to announce that you can now order all your books, educational equipment, teaching aids and stationery through MERC. For further information please contact us.
Orders
If you have any rush orders of books from the UK you will need to allow about three weeks from the time of confirming your order to the arrival of the books at your location. For the United States, Australia and countries other than UK please allow five weeks. If you want to be certain of having your bulk orders of books and teaching materials in your school by July we need to receive your orders in February/March. June, July and August are the peak ordering months for schools located in the UK and USA to avoid stock shortages and delayed deliveries please order by the end of March at the very latest.
This year more schools, colleges, universities and institutes than ever before made their bulk orders for books through MERC. We are delighted to announce that 95% of our customers received their books in time for the start of the new academic year. We want to achieve 100% so please help us by confirming your orders by the end of March.
Ordering
What happens when you order books from MERC?
Step One: You contact us wishing to make an order.
| ISBN |
TITLE |
QUANTITY |
| 0071101365 |
Understanding Business 8th Addition |
5 |
Step Two: We acknowledge receipt of request and contact the publisher for availability confirmation. We await a reply from the publisher. Please allow three working days.- If you do not give us ISBN Numbers the quote will take longer.
Step Three:
We will then send a quote to those just making enquiries and to non-credit account customers. Order acknowledgement will be sent for direct orders:
| Ref No |
ISBN |
Title |
Qty |
Unit Price |
Discount |
Net Price |
Exact Amount |
| 0001 |
0071101365 |
Understanding Business 8th Addition |
5 |
166.00 |
10% |
149.40 |
448.20 |
We provide you with our terms and conditions and ask you if you wish to confirm the quote as an order. If you are an existing customer you just have to place the order directly with pre-approved discount terms
Step Four: We will supply locally available titles within one week if partial delivery is accepted, the order for the remaining titles will be forwarded to the publishers.
Step Five: MERC reporting to the customer on the order status after ten days from the date of confirmation of the order.
Step Six: We receive the books, check them and deliver them to your door. This is normally within three weeks of ordering from the UK and five from the USA or Australia. Bulk orders are usually sent by sea and take longer unless you request otherwise.
Customer Follow Up
1. Please make sure you receive acknowledgement from our customer service team
2. Confirm the receipt of your faxes with MERC
3. Please check that our documents, which are based on ISBN numbers, match the
titles you require.
Your School Prospectus
If you would like us to display your school prospectus in MERC please send us two copies of your school prospectus.
PGCE
This year the University of Sunderland (UK) Professional Graduate Certificate in Education (PGCE) Course, under the auspices of MERC, has taken off with a flying start. 41 students from UAE, 15 from Kuwait 13 from Qatar and 6 from Bahrain are participating in the Course.
Professional Development Courses
If you don’t already know Mr. Ken Jackson you don’t know what you have missed. An ex-primary school head teacher with contacts with many of the top educationalist in the UK Ken has worked with MERC for the last five years organising courses, seminars lectures and workshops for nursery, foundation primary and secondary schools. Check our website to find out who will be visiting us this academic year.
Visits to Schools to Which We Supplied Books, Uniforms or Educational Materials
Over the next few weeks either George Savage, Unni Krishnan, Sherry Ann Paginag or Michael Salvador will contact your school to follow up on our service and to talk to you about our future plans. If you know of another school who might like to use MERC please let us know.
Our Merc Customers
We appreciate having had the opportunity to work with you. If you wish to discuss any matters concerning our services or make any suggestions for improvements please don’t hesitate to contact us. Indeed if you have ideas for future newsletters don’t hesitate to let us know.
With best wishes on behalf of the MERC team.
George Savage